Shipping, Returns & Exchanges
Shipping:
We ship through registered courier companies for orders within India orders. Orders are delivered within 4-7 business days.
Made To Order styles take 10-14 days to dispatch.
*Please See: Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Product cancellation:
- You can cancel your order within 24 hours of placing it. Any amount paid will be credited into the same payment mode using which the payment was made. Pre-paid transactions refund will be done within 7-10 business days from the time of cancellations.
- Cancellation won’t be acceptable once a product has been shipped.
- Cancellation for International orders is not applicable.
Exchange & return:
- We invest a great deal of love and care in the making of each Alan garment. As a company policy we do not provide refunds on any product sold.
- In case of an exchange, the customer has to inform them within 3 days of delivery.
- Product must be unused, unworn, unwashed and undamaged and in a salable condition.
- Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- Damaged or soiled products will not be accepted.
- After the receipt of the product your request for exchanges would be processed.
- Products can only be exchanged if they meet our terms and conditions.
- Discounted products will not be eligible for any kind of exchange or returns.
- The cost of couriering the product to our warehouse shall be borne by the customer. Alan will only bear the expenses of the transaction after the repair of the merchandise.
- If a piece is exchanged once, it cannot be exchanged the second time.
- Please note that not all products are eligible for exchange. All customized products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair. Please make it a point to understand which products are eligible for returns before purchasing.
- As a company policy we do not provide refunds on any product sold. Once the Alan Made to order garment is sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
- Note : Replacement is only applicable with the products of equal price value or more.